management systems

We have an ISO 14001 certified Environmental  Management System to ensure successful implementation  of programs and demonstrate our commitment to  continuous improvement.  The EMS covers the collection, monitoring, record keeping, analysis, evaluation and reporting of environmental and sustainability data flowing from its properties within its operational control.

We maintain a comprehensive energy and utility management system, in addition to a suite of policies, best practices and guidance material to support and enhance environmental sustainability and operational excellence in real estate management and investment. These include establishing goals and objectives, tracking and reporting of key performance indicators, use of best management practices for design, construction and existing building certification, strategic capital improvements, regular training and education, stakeholder engagement and use of proven technologies.

operational excellence in ongoing property operations


For ongoing property operations, we use the following programs and tools to implement, demonstrate and monitor environmental performance:

  • EcoTracker, EcoView, and ENERGY STAR:  are tools we use to measure, manage, benchmark and model energy, water, waste and GHG emissions.
  • EcoTracker is our sustainability data management system used for office, enclosed retail and multi-family portfolios. It is our proprietary software that provides a single management and reporting system for energy utilities, water, and waste. Eco Tracker has an automated data exchange service with ENERGY STAR’S Portfolio Manager. It also includes a modeling tool, Eco Modeler, to model energy-saving, water-saving or waste reduction measures and predict reductions in cost, consumption and GHGs.
  • EcoView is a simpler version for light industrial and open air retail properties, and was rolled out in the U.S. and Canada in 2012. It enables benchmarking and tracking energy, water and waste through basic utility tracking services
  • BORiS is the Bentall Kennedy Online Risk Information System, is a proprietary tool for environmental management, regulatory compliance and due diligence. It allows us to identify potential risks across our property management portfolio and mitigate them before they materialize. It is available for the assets in our property management operations. In the balance of the portfolio, third-party managers are provided with a series of guidelines and standards, and are required to immediately inform us of any environmental matters.
  • Third-party green building certifications, including BOMA BEST, LEED, IREM and ENERGY STAR.
  • Sustainability best practices including but not limited to energy, water, waste, green cleaning, indoor air quality, sustainable procurement are provided to drive performance.
  • Waste management programs to reduce, reuse and recycle.
  • Green lease provisions to promote sustainable property operations and tenant engagement in sustainability issues.
  • Green tenant design guides and toolkits that establish sustainable base standards, highlight best practices, and provide strategies and technical assistance. The standards apply to the build-out or remodeling of space to address energy, water, waste, materials, and indoor environmental quality.
  • ForeverGreen Tenant Program, is implemented in all asset types across North America, including a variation for multi-family properties, called ForeverGreen@Home. Resources such as posters and newsletters are created to equip both property managers and tenants with actionable content around monthly sustainability themes.

sustainability considerations in new development & acquisitions

We use an RPI checklist to inform decisions on new development and acquisitions. We evaluate sustainability metrics including energy performance if we can obtain the information, and we consider the presence of, or opportunity to attain, third-party certifications. We also carefully consider walkability score, transit score or Central Business District (CBD) focused real estate. This approach is implemented for a growing number of clients and we plan to increase the number of metrics we include in the checklist.

For new developments, we strive to achieve third-party certification in order to improve asset sustainability, transparency, quality control and market differentiation. For many clients, we only develop LEED certified buildings, while we take a case-by-case approach with others considering the asset type, and local market requirements. We construct buildings that improve occupant well-being by using low-emitting materials and by providing natural lighting and access to amenities such as bike storage, fitness facilities, restaurants, retail and other services.


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